Ordering your rose
By far the easiest (and free!) way is to use our website to order - it's very straightforward to use. But if you prefer to call us to place your order, please contact us on 0844 502 0014. Calls cost 5p plus your network access charge. Please check your network charges before calling as these can vary considerably, depending on your network. You can find more information on your network charges here Ofcom price list.
Track your order
To track your order, just click on this link and add your email address and order reference to get an instant update on the progress of your order.
Customer Service
If you have already received your order and need to get in touch because something on your order was damaged, or wasn't as you expected, then please use our contact form and be sure to add a photo clearly showing the issue you're referring to.
If you wish to amend or cancel your order, please call the Customer Service team without delay on 0333 210 1044. Please be sure to have your order number at the ready, or your full postal (billing) address to help the agent locate your order. Please don't rely on an email as the nursery may pick and pack your order more quickly than we can get to your message so it's important to call as soon as possible
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