Where is my order?

Modified on Thu, 30 Oct at 10:12 AM

We know how exciting it is to receive your new roses, and we're here to help you track your delivery every step of the way.

Please note that the below information provides generic guidance. If you have tracked your order fully and you're unsure what's happening with your order, you will need to contact us so we can take a look.

How to track your order

Visit https://www.roses.co.uk/track-order

Once your order has been despatched, you will receive a confirmation email and/or text message containing your tracking number and a link to the courier's tracking site. You can use this to see the latest updates on your delivery status. It is recommended that you download the courier's app as usually, there are features that can help such as requesting to divert to a parcelshop if you won't be in.

What if I haven't received a tracking email or message?

Please check your spam or junk folder, as sometimes automated email can be filtered there.
An email will only be sent to the registered email on the account. Likewise, an SMS will only be sent if you have a valid mobile number on your account.
If you still can't find an email/message, log in to your Harkness Roses account and check your order history - the tracking details should be available there.
If you don't have an account or can't find the info, Send us a Message or Email us at cs@roses.co.uk

If your order hasn't been despatched and it has been more than 5 working days, one or more of your items may be out of stock or delayed into our nursery. Please contact us so we can advise accordingly.

How long does delivery take?

Standard Delivery: 3 to 5 working days
Specific Day Delivery: Arrives on the day of choice

What if my order is delayed?

Occasionally, deliveries can be delayed due to factors beyond our control, such as bad weather or courier issues. If your order hasn't arrived within the estimated time frame:

Check the tracking status online first.
If you have ordered pre-order items along with in-stock items, your order will be despatched once the pre-order items are in stock. On the order confirmation email you will have received, you will see expected despatch dates next to the pre-order items.
If there's no update or the delivery seems stuck, please reach out to our Customer Service team with your order number and we'll be able to assist you further.