My order is missing some items

We’re sorry to hear that your order arrived incomplete. We’re here to help you get the missing items as quickly as possible.

What to check first

• Review your packing slip: Sometimes items are shipped separately and may arrive in different packages or at different times. Your packing slip will list what items should have been delivered.
• Check all packages: If your order was split into multiple deliveries, make sure you have received all parcels.
• Confirm your order details: Log in to your Harkness Roses account and review your order summary to verify what was included.

What to do if items are still missing

If after checking, you are certain items are missing, please contact our Customer Service team as soon as possible. You can Send us a Message or Email us at cs@roses.co.uk 

What information to provide

To help us resolve your issue quickly, please provide:

• Your order number
• A list of the missing items
• Photos of the received items and packaging (if possible)

What happens next?

Once we receive your report, we’ll investigate and arrange for the missing items to be sent out or offer an alternative solution. We aim to resolve all issues promptly and keep you updated throughout the process.

Need further assistance?

If you have any other questions or concerns about your order, feel free to contact us. Our friendly team is always ready to help!