Lifetime Guarantee

We’re delighted to offer a Lifetime Guarantee on all our roses. 

This means:

• If any roses fail to thrive at any time, simply let us know — and we’ll send you a replacement free of charge.
• If the original product is unavailable, we’ll replace it with an equivalent item.
• Please note: You’ll need to pay the current standard postage, packing, and insurance which is currently £6.99.

How to Make a Claim

To make a claim under our Lifetime Guarantee, please Send us a Message and provide us with:

• Your order number
• Details of the issue
• Clear photographs of the affected item(s)

We’ll work quickly to put things right.

Important things to note:

• You can only claim under the Lifetime Guarantee once per eligible item per order. 
• The guarantee covers your original order, and not any replacements i.e. you cannot claim under the Lifetime Guarantee on a replacement order that was sent as part of an approved claim
• If an item has failed to thrive due to improper care, you will not be eligible for a free replacement
• We may request photos of the plant, so do not dispose of the plant until we have approved the replacement, or we may have to reject your claim.